Criteria of the quality system of design organizations: modular approach taking into account risks

The purpose of the research is to develop criteria for the quality system of a design organization using modular and risk-based approaches. The modular approach makes it possible to evaluate various aspects of the project organization's activities, deconstructing them into separate modules based on the organizational and technical model of functioning. Modules of human resources, engineering and technical support and evaluation of the quality of project products are proposed. In each module, criteria with certain weight coefficients are evaluated. The quantitative indicators of the criteria are determined by an expert method, and the assignment of weighting coefficients is based on the multi-criteria hierarchy analysis (AHP) method. Using the personnel potential module as an example, the compilation of a matrix of paired comparisons and calculations of its consistency indices are shown. The risk-based approach classifies project organizations into three levels, depending on a comprehensive assessment in three modules. The numerical values of the factors obtained make it possible to make a ranking according to the degree of significance, and based on this, to develop corrective measures aimed at improving the problematic areas of the project organization. The systematized list of criteria introduces a comprehensive indicator of the enterprise's quality system, which can serve as an indicator of designers' readiness to perform various levels of contracts, taking into account possible error risks. The results of the testing showed that a modular approach to quality management allows not only to increase the efficiency of the design organization, but also to reduce the risks associated with design and construction errors.