User diversity in public libraries

Introduction. Public libraries shall provide services to the whole population. Consequently, librarians must relate to all types of user diversity where user diversity includes variations in functional level, gender identity, and mental health. This paper explores the diversity expertise needed among librarians to ensure inclusive library spaces and services. Moreover, the paper addresses how perspectives on user diversity can impact the shaping of library spaces and services. Method. Seven personas pertaining to gender identity, functional variations, and mental health variations, were designed and used as examples in the discussion. Analysis. The personas were built upon relevant theoretical and empirical papers. Results. Humans differ in a variety of ways, and situational and contextual factors must be considered when addressing user diversity to obtain an applicable perspective on diversity. Consequently, librarians need knowledge of user diversity in a broader sense than what has often been applied in research and educational programmes. Conclusion. Ability-based design could result in more inclusive library services and spaces for many types of people. Moreover, moving beyond the traditional binary gender identity model can include people with all types of gender identities. Finally, the level of stigma related to having a mental illness may affect how the library is perceived.