Examining Student Perceptions of AI-Driven Learning: User Experience and Instructor Credibility in Higher Education

The increasing prevalence of artificial intelligence (AI) in higher education has established the need to examine the implications of specific AI-based technologies. We analyzed students’ perceptions of Packback, an AI-driven discussion board platform, in a large-enrollment undergraduate course at the University of Tennessee, United States. Valid and reliable quantitative survey instruments were used to measure students’ (n = 96) user experience (UX) of Packback and their perceptions of instructors who require the use of AI platforms in their courses. Data were analyzed to determine how students’ personal characteristics, prior use of Packback, and the UX of Packback influence their perceptions of the credibility (competence, goodwill, trustworthiness) of instructors who require the use of AI platforms. Findings indicated that students had an overall favorable experience of the Packback platform, despite moderate variability. For the credibility of instructors who require the use of AI technologies, students reported a moderate-to-high belief of competence, a moderate belief of goodwill, and a moderate-to-high belief of trustworthiness. A significant model was produced to explain the variance in students’ perception of teacher credibility. Female students and students who had more favorable UX were significantly associated with having higher beliefs in instructor credibility. Although the use of AI platforms can improve efficiency in teaching and learning, our data suggest it can also influence students’ perceptions of instructor credibility.