A Strategic Information System for Performance Management in Higher Education: An Interactive Dashboard Leveraging Balanced Scorecard Metrics

Higher Education Institutions are currently faced with several challenges, one of which is Higher Education Institutions that do not have a good performance monitoring system. There are several higher education institutions that have implemented a monitoring system, but the system developed has not met the needs of overall performance evaluation. With that, the urgency in this research is to design and design an interactive dashboard information system using a balanced scorecard approach so that evaluation and monitoring can be carried out thoroughly and comprehensively. This interactive dashboard design uses the Design Science Research (DSR) method which has six research activities. The result of this research is an interactive dashboard that displays the institution’s performance from the four perspectives on the balanced scorecard, according to the size of the performance indicators set. Based on the test results using the CSUQ questionnaire, overall the design of an interactive dashboard system with a balanced scorecard approach is considered quite good and effective in meeting the needs of monitoring and evaluating the performance of higher education institutions.