Public Service Innovation in the Social Rehabilitation of People with Mental Disorders (ODGJ): A Study on the Implementation of Responsive Services at UPT Rehabilitation Sosial Bina Laras Pasuruan

This study aims to describe and analyze Public Service Innovation in Social Rehabilitation for People with Mental Disorders (ODGJ). This study examines the implementation of responsive services at the Bina Laras Social Rehabilitation Unit (UPT) in Pasuruan. The theoretical framework integrates Public Service Logic, User-Centered Service Design, Co-Production, and George C. Edwards III's Policy Implementation Theory. The research method employed a qualitative case study approach, with data collected through in-depth interviews, participant observation, and document analysis. Data were analyzed thematically using source and method triangulation. The results indicate that the innovation's success was supported by effective communication, resource availability, a humanistic disposition of implementers, an adaptive bureaucratic structure, the active involvement of ODGJ families, and multi-stakeholder collaboration. This innovation not only increases rehabilitation effectiveness but also builds social inclusion and reduces stigma against ODGJ.