How do we utilize information technology to reduce telephone calls in the clinical laboratory?
We successfully built IT-driven solutions, which reduced incoming and outgoing phone calls in our clinical laboratories. These efforts reduced complaints and created systems well received by end users.
Authors
- Patricia Adem (ORCID: https://orcid.org/0009-0009-1112-8644)
- Samuel I. McCash (ORCID: https://orcid.org/0000-0003-2028-4058)
- Ashley Hole (ORCID: https://orcid.org/0000-0003-4775-5825)
- Deborah Korenstein (ORCID: https://orcid.org/0000-0003-1859-0574)
- P. Dayand Borge (ORCID: https://orcid.org/0000-0002-2823-2685)
- Nina Raoof
- R. Dunn
- Jonathan Gurman
- N. S. Ilyanok (ORCID: https://orcid.org/0000-0001-5044-8274)
- Manfred Zimmermann
- J.Y. Chung
- Sean A Vickerie
- Justin M McGrade
- David John Fagan
- Cesar Colorado-Jiminez
- Terrence Newton
Institutions
- Memorial Sloan Kettering Cancer Center (US)
- Icahn School of Medicine at Mount Sinai (US)
Publication Details
- Journal
- American Journal of Clinical Pathology
- Published
- 2025-05-15
- DOI
- https://doi.org/10.1093/ajcp/aqaf054
- Primary Topic
- Electronic Health Records Systems
- Type
- article
- Field-Weighted Citation Impact
- 0.00