KAMU PERSONELLERİNDE KAMU HİZMET MOTİVASYONU (KHM): KAYSERİ BÜYÜKŞEHİR BELEDİYESİ ÖRNEĞİ

This study aims to measure the motivation levels of public employees in delivering public services. The theoretical framework of the study includes an exploration of public service and Public Service Motivation (PSM) theories, contributing to the existing literature in this field. The sample for the study was drawn from the employees of Kayseri Metropolitan Municipality, with 269 participants selected through simple random sampling. The Public Service Motivation Scale was applied to these participants to collect data. The collected data were analyzed using the SPSS 25.0 software. The analysis revealed that participants aged 46 and above had higher mean scores for public responsibility and public service motivation compared to other age groups. Additionally, participants with an associate degree showed higher mean scores in terms of "commitment to public welfare" and public service motivation compared to those with a bachelor's degree. A positive correlation was observed between the motivation levels for public service and the sense of responsibility towards society and the duration of employment. Specifically, participants with 11-15 years of work experience had higher public service motivation and public responsibility scores compared to other groups. Furthermore, gender was found to be a significant factor influencing public service motivation.