Experiences of contacts with diabetes care professionals among people with type 2 diabetes in an urban Swedish setting

The findings highlight opportunities for improving diabetes care to better meet patients' needs. Contacts with diabetes care professionals were perceived as supportive when there was a clear intention to adapt to individual needs and when expectations and communication were transparent. Continuity with general practitioners and educational aspects were identified as unmet healthcare needs. Based on the findings of this study, efforts to a systematic and broad implementation of group-based T2D-education in Malmö are recommended.