Remote Work and Employees’ Productivity in Nigerian Commercial Banks

This study investigated the effect of remote work arrangements on employees’ productivity in commercial banks in Calabar, Nigeria. Specifically, it examined how telecommuting, hybrid scheduling, mobile work arrangements, and home-based operations influence productivity among customer-facing personnel. A cross-sectional survey design was adopted, and primary data were collected from 334 employees through structured questionnaires. Descriptive statistics and multiple regression analysis were employed for data interpretation and hypothesis testing. The findings showed that telecommuting had the strongest positive effect on productivity, followed by hybrid scheduling, mobile work arrangements, and home-based operations. These results highlight the growing relevance of technology-enabled flexible work models in sustaining productivity within the Nigerian banking sector. The study contributes to the emerging literature by providing empirical evidence from a developing economy context, demonstrating how remote work modalities can be strategically integrated into banking operations without compromising service delivery. It also extends understanding of remote work by focusing on customer-facing roles, which are often understudied in productivity research. While limited to a single city and a cross-sectional design, the study offers valuable insights for banks seeking to optimise workflow and employee performance in hybrid work environments. Practical recommendations are made for improving digital infrastructure, structured scheduling, mobile platforms, and home-based support systems.