Nonclinical Factors Drive the Majority of 1-Star Yelp Reviews for Plastic Surgeons in 4 Major US Cities
Two thirds of 1-star plastic-surgery reviews stem from interpersonal or administrative shortcomings, not operative misadventures. Because nonclinical issues are comparatively easier to correct, investments in staff training, transparent pricing, and streamlined scheduling may improve online reputation as effectively as technical refinements in the operating room.
Authors
- Seth Ray Thaller (ORCID: https://orcid.org/0000-0003-0190-0812)
- Soumil Prasad (ORCID: https://orcid.org/0000-0002-7563-6367)
- Caitilin Barrett (ORCID: https://orcid.org/0009-0005-0978-6956)
- Catherine Lynch (ORCID: https://orcid.org/0009-0001-7858-6457)
Institutions
- University of Miami (US)
- Dr. Herbert & Nicole Wertheim Family Foundation (US)
Publication Details
- Journal
- Annals of Plastic Surgery
- Published
- 2025-09-26
- DOI
- https://doi.org/10.1097/sap.0000000000004512
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00