Factors Contributing to Low Enrollment to the Customs Accredited Clients Programme (CACP):  A Case of Selected International Logistics Companies in Zambia

Globally, international trade is an important driver of development and economic growth. The procedures of customs procedures are very important in shaping the effectiveness and efficiency of international trade operation (ITO). Thus, the Government Republic of Zambia led the alteration by initiating the Customs Accredited Clients Programme (CACP). This research is very important, as it will contribute positively to the decision-makers in numerous international trade operators with evidence regarding the benefits of CACP. Although some empirical studies have been carried out on Authorized Economic Operators programs, there are many noticeable gaps in these studies that pertain to the factors that contribute to low uptake of AEO programs locally, regionally, and globally. Thus, the intent of this study is to investigate the factors contributing to low enrollment of selected international logistics companies in the Customs Accredited Clients Programme (CACP Programme) in Zambia. The study was quantitative and adopted a descriptive research design. Quantitative data was analyzed with the help of data analysis software known as SPSS Version 22. The study revealed no significant relationship between the approval time and enrollment of international trade operators to CACP (p>0.05). The study also revealed a negative significant relationship between lack of awareness and enrollment of international logistics companies in CACP (p < 0.05). The study further found a positive relationship between unfavorable requirements and the enrollment of international logistics companies in CACP (p > 0.05). Thus, it is clear that unfavorable enrollments have contributed to the low enrollment of international logistics companies in CACP in Zambia. The study recommends that Zambia Revenue Authorities (ZRA) should revise and improve their enrollment requirements in order to increase enrollment of international logistics companies to CACP.