Optimizing Supplier Performance with the Analytical Hierarchy Process (AHP) Approach at PT. XYZ

Choosing the right office facility vendor is a strategic factor in supporting smooth operations, cost efficiency, and compliance with safety and environmental standards. This research aims to design an objective, structured, and quantitative-based vendor evaluation system using the Analytical Hierarchy Process (AHP) method at PT. XYZ. The study involved two expert respondents from various departments who had direct authority in the selection of vendors. Data was collected through discussions and paired comparison questionnaires, then analyzed through the AHP stages, namely hierarchical preparation, priority weight calculation, and consistency test. The results showed that the criteria “Price and Delivery” had the highest priority weight, while “Quality” and “Service” ranked next. The vendor ranking places PT. Icon Technology is ranked first with a weight of 1.70. The consistency ratio value proves that the respondents’ assessment is consistent and reliable. These findings confirm that the AHP method is effective in increasing the objectivity, transparency, and accountability of the vendor selection process. Practically, this evaluation model can be integrated into the formal procurement policy of PT. XYZ, while theoretically, this study expands the application of AHP to office facility management in the furniture industry and can be adapted to other sectors.