Ethical Implications of AI-Powered Decision Support Systems in Organizations
This paper explores the implications of using Artificial Intelligence (AI) in organizations, particularly Decision Support Systems (DSS). These systems help to increase the effectiveness and productivity accompanied by better use of data that drives the decision-making process but simultaneously results in new problems such as biases, responsibility, openness, and even invasion of personal privacy. Some ethical risk areas identified include: The current problem with AI in organizations is that they lack fairness and equality in coming up with decisions since algorithms can be biased; There is no supervision of the decisions made by AI by human beings; and finally, they misuse sensitive data. Thus, the transparency of AI decision-making and people’s responsibility for processes are the key priorities to achieve the ethical usage of beneficial AI. However, it is also imperative for organizations to manage the regulatory aspects and ethical concerns for using artificial intelligence in support of fairness in the decision-making processes. This paper will discuss the relationship between ethics and AI and related risks and will focus on essential principles such as responsible AI governance, ethical design, and sustained monitoring. By ensuring fairness, explainability, and accountability, it will be possible to achieve a good balance where organizations include decision support from AI while upholding ethical standards.
Authors
- Sunish Vengathattil - (ORCID: https://orcid.org/0009-0003-1222-0852)
- Shamnad Mohamed Shaffi
Institutions
- Amazon (United States) (US)
- Clarivate (United States) (US)
Publication Details
- Published
- 2025-05-29
- DOI
- https://doi.org/10.1109/icaide65466.2025.11189693
- Primary Topic
- Big Data and Business Intelligence
- Type
- article
- Field-Weighted Citation Impact
- 0.00