Evaluation of Smart City Policy Implementation in Realizing Digital-Based Public Services

This study evaluates the implementation of Smart City policies in Riau Province, Indonesia, focusing on digital-based public services through the CIPP (Context, Input, Process, Product) model. Using a qualitative approach with fifteen informants, data were gathered via interviews, observations, and document reviews, and analyzed thematically. The findings indicate that while the policy aligns with modernization needs and has improved accessibility and satisfaction, challenges remain in human resources, infrastructure, and cross-sector coordination. The study concludes that Smart City policies contribute positively to service innovation, but strengthening institutional capacity, technology, and digital literacy is essential.