Utilization of Bantulpedia Application to Support Smart Governance in Bantul Regency

Rapid growth of information and communication technology (ICT) in Indonesia has led to an increased utilization of ICT, such as public service and information center application. Bantulpedia is an application established by Bantul Regency Government with aim to meeting the demands of Bantul residents regarding public services and information center within the Regency. Bantulpedia serves as a platform intended to integrate public and government services from various local government agencies in Bantul Regency, with a specific focus on developing the smart governance dimension. This research particularly aims to (1) identify types of smart governance-based services integrated with Bantulpedia application, (2) analyze the utilization of Bantulpedia application in supporting the implementation of smart governance, and (3) analyze the needs of Bantulpedia application development in supporting the implementation of smart governance. Qualitative methods have been used for conducting this research. Primary data were obtained through observation and in-depth interviews, while the secondary data were sourced from the development plan, Bantul smart city masterplan, and supporting documents. Based on the result of this research, Bantulpedia has 20 features for public service. Tourism, news, and CCTV services are among the most frequently used due to their user-friendly interfaces and accessibility, which make them easily accessible and popular among people. The development of Bantulpedia, in collaboration with various government agencies in Bantul regency, aims to integrate various public services across multiple agencies. However, the restrictive use of the National Identity Number (NIN) limits its functionality.