Implementation and Evaluation of a Virtual Transitional Care Intervention Using Automated Text Messaging and Virtual Visits After Emergency Department Discharges: Retrospective Cohort Study
A combined SMS text messaging and virtual transitional care program lowered 90-day ED revisits and increased outpatient follow-up, but engagement was low (2.9%). Future work should focus on optimizing care delivery and developing strategies to expand reach across the broader ED discharge population.
Authors
- Courtenay R. Bruce (ORCID: https://orcid.org/0000-0002-9503-9834)
- Tariq Nisar (ORCID: https://orcid.org/0000-0003-2954-9825)
- Nhut Van Nguyen
- Brendan Holderread (ORCID: https://orcid.org/0000-0002-2833-0613)
- Sarah Pletcher (ORCID: https://orcid.org/0009-0005-4217-0192)
- Gerald Chang Seo Lee
Institutions
- Houston Methodist (US)
- Methodist Hospital (US)
- National Patient Safety Foundation (US)
Publication Details
- Journal
- JMIR mhealth and uhealth
- Published
- 2025-10-11
- DOI
- https://doi.org/10.2196/77973
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00