A Conceptual Model of Human Resource Management and Its Impact on Organizational Performance in Thailand’s Elderly Care Sector

This study aims to develop a model of human resource management approaches that affect the performance of elderly care businesses in Thailand. It focuses on explaining the relationships among organizational culture, corporate social responsibility, and business strategy with human resource management, and the resulting impact on organizational performance. The research draws on the conceptual frameworks of General Systems Theory and Strategic Human Resource Theory, alongside a comprehensive literature review to identify key components and causal linkages. The findings reveal that human resource management functions as a critical mediating variable, connecting organizational and social factors to positively influence performance across multiple dimensions, including financial performance, internal process efficiency, customer satisfaction, innovation, and organizational reputation. This conceptual framework can be applied to enhance management standards for elderly care businesses in Thailand, aligning with the transition toward an aging society and supporting policy development for long-term sustainability.