Banal Deception and Human-AI Ecosystems: A Study of People’s Perceptions of LLM-generated Deceptive Behaviour

Large language models (LLMs) can provide users with false, inaccurate, or misleading information, and we consider the output of this type of information as what Natale calls ‘banal’ deceptive behaviour [53]. Here, we investigate peoples’ perceptions of ChatGPT-generated deceptive behaviour and how this affects people’s behaviour and trust. To do this, we use a mixed-methods approach comprising of (i) an online survey with 220 participants and (ii) semi-structured interviews with 12 participants. Our results show that (i) the most common types of deceptive information encountered were over-simplifications and outdated information; (ii) humans’ perceptions of trust and chat-worthiness of ChatGPT are impacted by ‘banal’ deceptive behaviour; (iii) the perceived responsibility for deception is influenced by education level and the perceived frequency of deceptive information; and (iv) users become more cautious after encountering deceptive information, but they come to trust the technology more when they identify advantages of using it. Our findings contribute to understanding human-AI interaction dynamics in the context of Deceptive AI Ecosystems and highlight the importance of user-centric approaches to mitigating the potential harms of deceptive AI technologies.