CONTRIBUTION A LA DEMARCHE QUALITE DANS L’HOPITAL MERE-ENFANT DE BAMAKO AU MALI

This descriptive study is carried out as part of a thesis at the Institute of University Pedagogy (IPU). We conducted a retrospective qualitative study of the implementation of a quality approach within the Mother and Child Hospital (MCH). It surveyed 17 agents and 100 randomly selected users to assess the state of the quality of care. This survey was followed by an evaluation of the performance and level of quality of care at the MCH. The level of quality of care at the MCH is 38%, that of user satisfaction is 24% and with a professional standard of 29%. The quality of care at the MCH is evaluated at 39%, users are satisfied at 39% and with a professional standard of 98%. The inventory showed that the MCH is a reference at 78%. The results indicate non-compliance in this healthcare facility, since quality begins at 80% according to WHO standards. Keywords: Hospital, Bamako, quality approach, service providers, performance.