PERFORMANCE EVALUATION SYSTEMS AND METRICS IN TELEWORKING: A BIBLIOMETRIC ANALYSIS

Abstract: Telework expanded during the coronavirus pandemic, as organizations adopted it as a strategic measure for survival and business continuity. Organizations that intend to adopt, or have already implemented, telework as a mode of operation must establish effective practices for performance measurement and management. This study aimed to conduct a comprehensive analysis of the scientific literature on performance evaluation in the context of telework. The ProKnow-C was used, with the scope limited to the Scopus and Web of Science databases. The results of the basic bibliometric analysis revealed that: (i) 79% of the publications are concentrated in the period from 2020 to 2023; (ii) the geographic regions with the highest publication rates on the topic are the United Kingdom and the United States of America; (iii) the most prolific author is Timothy D. Golden; and (iv) the journal with the highest number of publications in the field is the International Journal of Manpower (IJM). Regarding advanced variables, the research was found to be concentrated in the measurement subsystem of the Performance Evaluation Systems (PESs). Furthermore, among the literature fragments analyzed, 80% presented measurement instruments; however, these instruments do not meet the metric requirements proposed by Melnyk et al. (2014). It is concluded that there is a need to develop PESs that provide managers with a realistic understanding of both organizational performance and teleworker performance. To achieve this, it is essential to develop evaluation methods and metrics appropriate to the nature of this form of work.