Service Sector Platformaisation in India: New Frontiers and Policy Challenges

The platformaisation of services, defined as the increasing reliance on digital platforms for delivering and managing services, is transforming India?s service economy. Sectors such as e-commerce, fintech, healthcare, education, and transportation have undergone significant structural shifts driven by technology-enabled platforms. While these platforms have created opportunities for innovation, efficiency, job creation, and expanded market access, they also pose critical challenges related to regulatory uncertainty, labor rights, digital exclusion, and risks of monopolistic practices. This paper examines the dual impact of platformisation in India, identifies key socio-economic implications, and suggests policy interventions for sustainable and inclusive growth.