Automation of Directory Assistance

The Journal revisits two historic papers from 1981/82 that describe a successful trial in Sydney of a computer-based system to automate the Directory Assistance manual card records in Australia. The trial led to the implementation of a national Directory Assistance system which provided productivity improvements but fell short of the performance achieved by similar systems in the USA.

Authors

Simon Moorhead

Publication Details

Journal: Journal of Telecommunications and the Digital Economy
Published: 2025-10-10
DOI: https://doi.org/10.18080/jtde.v13n3.1330
Primary Topic: Web Data Mining and Analysis
Type: article
Field-Weighted Citation Impact: 0.00

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article

Automation of Directory Assistance

Simon Moorhead

Oct 10, 2025

Journal of Telecommunications and the Digital Economy

Web Data Mining and Analysis

article

Automation of Directory Assistance

Simon Moorhead

October 10, 2025article en

Abstract

Journal of Telecommunications and the Digital EconomyVol. 13(3)

Openalex Percentile: Top 59%

Web Data Mining and Analysis

DOI Open Access PDF OpenAlex

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Automation of Directory Assistance — Simon Moorhead · Journal of Telecommunications and the Digital Economy (2025) | TGRS Research Map | TGRS