A Study on Infotainment UX Components in Autonomous Robotaxis

This study explores the user experience (UX) of infotainment systems in autonomous robotaxis, which are evolving from mere transportation tools into mobile living spaces. The research adopted a two-step approach: first, a review of prior studies and global service cases—including Waymo in the United States, Baidu’s Apollo Go in China, and Toyota’s e-Palette concept in Japan—was conducted to identify candidate UX elements; second, a pilot survey with 50 participants was administered to validate these elements from a user perspective. The survey employed a 15-item questionnaire based on established UX frameworks, with responses collected on a five-point Likert scale. The findings confirm that information provision (such as route and arrival-time guidance) and safety-related functions are indispensable, while convenience services, entertainment, and personalization features contribute to enhancing travel experience and differentiating services. By integrating insights from international case studies with empirical user data, this research offers a structured framework for future robotaxi UX design and underscores the importance of combining literature-based analysis with practical validation.