IMPROVEMENT OF THE METHODS OF MOTIVATION AND INCENTIVES OF LABOR ACTIVITIES OF CUSTOMS OFFICIALS

The article considers aspects of improving methods of motivation and stimulation of labor activity of employees and federal state civil servants in the context of automation and transformation of customs administration. The objectives of the study are identification, analysis and assessment of potential personnel risks arising in the process of motivation of labor activity of employees and federal state civil servants and development of recommendations for their minimization. In the work, the authors used the following research methods: methodology for diagnosing personnel risks, expert survey, statistical method of regression analysis, method of hierarchy analysis. The study conducted diagnostics of the comfort of the behavioral space of the organizational environment and stress monitoring to assess the stressfulness of the organizational environment of the customs authority. The assessment of personnel risks revealed the average significance of such factors as the discrepancy between professional and digital competence, professional and qualification risks. The article analyzes the results of expert surveys, the task of which was to determine the significance of recommendations for improving methods of motivation and stimulation of labor activity of officials in the process of customs service. Two groups of respondents acted as experts: current customs officials and retired officials (university professors). The study analyzed practical recommendations based on the hierarchy analysis method. A mathematical model for assessing personnel risks of the subsystem for managing the motivation of customs officials was formed.