Towards technology-driven business continuity management in the saudi healthcare sector through security and operational risk management

This study examines the impact of key technology-driven security measures, including access control, data encryption, network security, and data integrity, on operational risk management (ORM) and business continuity management (BCM) in the healthcare sector. Focusing on the perspectives of IT Directors, it explores how IT risk management practices contribute to organizational resilience. A quantitative approach was adopted, with data collected from IT Directors in Saudi hospitals through structured surveys. Partial Least Squares Structural Equation Modeling (PLS-SEM) was applied to analyze the direct effects of security measures on ORM, as well as the influence of ORM on BCM. The results show that data encryption and data integrity exert the strongest direct effects on ORM, which in turn significantly strengthens BCM. These findings highlight the need for healthcare organizations to prioritize investments in data encryption and data integrity, while ensuring that all security measures are strategically embedded within comprehensive ORM frameworks.