What kind of governance for banking information systems in Cameroon?

As banks are called upon to step up investments in information systems (IS), questions remain regarding their contribution to value creation. The objective of this research is to understand the governance orientation that banks in Cameroon give to their information systems so that they serve value creation. The method used is qualitative and focused on multiple cases. The study was conducted on a sample of six banks distributed according to their origins (two Western subsidiaries and four African banks). The results obtained using the verbatim technique reveal that information technology (IT) governance is still embryonic within banks. Indeed, few banks are truly interested in the deep needs of the priority stakeholders of banking IT: customers and employees. IT governance in banks remains primarily oriented towards the creation of shareholder value, materialized by the revenues generated.