Impact of Resilience, Emotional Exhaustion, and Communication Competency on Organizational Commitment Among Nurses in a Tertiary Hospital Setting in South Korea: A Cross-Sectional Study

Enhancing the organizational commitment of hospital nurses is crucial for providing high-quality nursing services in hospital environments and for personal development. This study aimed to identify the effects of hospital nurses’ resilience, emotional exhaustion, and communication competency on organizational commitment. A cross-sectional study with a self-rated questionnaire survey tool was used. The study was conducted at a tertiary hospital in South Korea. Convenience sampling was used to recruit participants from nursing services ( N = 144). Collected data were analyzed using descriptive statistics, a t-test, ANOVA, Scheffé’s test, Pearson’s correlation, and hierarchical multiple regression analysis using SPSS/WIN 23.0. The significant factors affecting the organizational commitment of hospital nurses included emotional exhaustion, working department, religious affiliation, and age. The explanatory power of these factors on organizational commitment was 49.8%. Our findings recommend that special consideration should include tailored intervention strategies regarding emotional exhaustion and the working department’s characteristics, an interventional factor, to enhance the hospital nurses’ organizational commitment. This study provides practice-based theoretical evidence and a practical approach for hospital and nursing administrators to formulate strategies to improve organizational commitment.