Method for Determining the Level of Social Development of Organization based on the Employee Satisfaction Index (ESI)

The paper specifies the definition of social development system of enterprise’s personal (here and after referred to as PSDS) and proposes a systematic approach based on a set of elements and their directions. The authors emphasize three enlarged elements of the social environment of the organization in the PSDS: the personnel of the organization, social infrastructure and components of the quality of working life of the personnel. Each element includes several areas of work, which are assessed through a survey of employees to determine ESI, the reference value is 5, and it is proposed to use answer options containing qualitative formulations rather than quantitative assessments. The five-point scale will be used already in data processing. Consideration of employee’s opinions is a key aspect of the proposed method, i.e., subjective assessment of the perception of the social environment determines the success of the enterprise in this area of personnel management. Taking into account the opinions of employees is a key factor in the successful management of the PSDS, it is recommended to emphasize the key employees, depending on a sphere of the company's activity. The PSDS, is considered in a unified way without taking into account the specifics of certain activities, so the overall assessment of the level of social development is considered as the arithmetic mean of assessments of the elements of the system, the assessment of each element is determined as the arithmetic mean of assessments of its areas of development. The assumption is made that social development management is a universal subsystem of personnel management in any sphere of activity, thus the system of elements and their directions will be identical in each case, and this method will be useful to different organizations. The paper presents a fragment of approbation of the method at an energy enterprise adapted to its needs.