P95 Evaluating patient experience in a nurse-led fibroscan clinic within lower socioeconomic areas across Nottinghamshire

<h3>Introduction</h3> Understanding patient experience is central to delivering high-quality, person-centred care. This is of particular importance in this innovative nurse-led FibroScan clinic, implemented within lower socioeconomic areas across Nottinghamshire where patients may be navigating unfamiliar diagnostics e.g. FibroScan. This evaluation aimed to examine patient experiences of this novel clinic within a population identified to be at risk of undiagnosed chronic liver disease. The results would directly enhance the care provided by informing practical changes that could reduce anxiety, improve satisfaction, and promote engagement. <h3>Methods</h3> All patients attending the nurse-led FibroScan clinic were invited to complete an evaluation following their appointment; the survey was accessed by scanning a QR code. A mixed-methods approach was used, combining closed questions for quantitative analysis, as well as free-text comment boxes to provide qualitative insights. Data was collected via an online portal (app.onlinesurveys.jisc.ac.uk), accessed through the QR code. Responses were exported into Excel for analysis. All respondents gave consent to participate. <h3>Results</h3> A total of 183 patients completed the survey. Respondents were primarily aged 26–65 (82%), with a majority (88%) identifying as White British. The gender distribution was 67% male (n=123) and 33% female (n=60). Nearly all patients (98%) understood the reason for their appointment and a minority (21%) were surprised when asked about needing further tests. Most patients (60%) preferred clinic appointments close to home rather than attending the hospital (28%). The majority (84%) reported no difficulties in attending due to prior commitments (e.g. childcare or work) however, this varied significantly by age group (p=0.0027) with younger patients more likely to report challenges. Patients rated staff extremely positively (&gt;89%) across all measured domains (e.g. being polite, listening to concerns and making the patient feel at ease). Fifty percent of respondents left comments which included high praise for multiple members of the team. <h3>Conclusion</h3> This evaluation highlights strong patient satisfaction regarding staff interaction and communication within this novel community-based nurse-led FibroScan clinic which was delivered in lower socio-economic areas across Nottinghamshire. In addition, patients valued accessible services within their local community rather than a hospital setting. The findings support further innovation to improve convenience and accessibility.