The work of the consultation in general practice: a comparison of affluent and deprived areas of Scotland using a novel consultation workload index

Greater patient need and complexity in deprived areas is reflected in higher GP workload in the consultation as measured by the CWI. Ways of operationalising the CWI routinely, for example through real-time AI analysis of consultations, should be explored, and if robust, could be used to inform the resource allocation to general to help address the inverse care law.