INFLUENCE OF WELFARE AMENITIES ON EMPLOYEES' PERFORMANCE. A CASE OF SELECTED HOTELS IN BUSIA COUNTY, KENYA

The study examined the influence of welfare amenities on employees’ performance in selected hotels in Busia County. Data was collected from managers/supervisors, cooks and housekeeping staff. The study adopted a correlational design to examine the association between employee welfare and employee performance in the hospitality industry. This was then approached through purposive sampling technique .One hundred and fifty four questionnaires were distributed to the respondents in which one hundred and fifty were returned dully filled with a response rate of 94%. Data was analyzed using SPSS software, Version 27. A combination of descriptive and inferential statistical techniques was applied to ensure a comprehensive interpretation of the collected data. The findings of this study provided sufficient evidence that employee welfare amenities significantly impact employee performance. However, provision of adequate working space (as an amenity) did not show any statistically significant effect on revenue growth. Employers should therefore provide protective clothing, adequate restrooms, clean water amongst other welfare amenities to their staff to achieve higher performance of their employees. Keywords: Welfare, Amenities, Employees, Performance, Hotels