Strategies and Supports to Improve Retention of Personal Care Workers in Residential Aged Care: Insights From a Qualitative Study

To identify strategies and supports to enhance retention and reduce turnover of personal care workers in residential aged care. Interviews were conducted from August 2023 to September 2024 with 20 former personal care workers who had worked in residential aged care. Data were analyzed using reflexive thematic analysis. Five major themes were identified: (1) managers who engage with residents, (2) managers who value, recognize and support personal support workers, (3) comprehensive onboarding and continuing training programs, (4) strengthening the workforce and working arrangements, and (5) inclusive, collaborative and respectful work culture. Persistent workforce shortages in residential aged care underscore the need for targeted strategies and supports to retain staff. The findings of this study illustrate strategies and supports to promote personal care worker retention, offering practical guidance for further consideration by residential aged care operators, policymakers, and researchers.