Analyzing User Experience Barriers within IoT-Integrated Smart Environments

The Internet of Things (IoT) is becoming advanced gradually regarding the touchpoints and user experiences within smart environments. Even though this seems to promote ubiquitous computing and efficiency through the elimination of users, there are adverse user experience (UX) situations within the IoT domain. This paper addresses these matters by focusing on specific issues; usability concerns, privacy issues and the need for context. Continuing by analyzing and evaluating existing papers, this work aims at identifying important UX barriers in smart home environments and other IoT systems as well in order to provide solutions regarding their design and usability. To confirm these central UX themes, some mixed method consisting one data analysis from user surveys and observational method was used. The results suggest that usability issues related to the design, lack of standardization and security issues prevent adoption by users. Suggestions are made on how to improve UX designs within the IoT environment going forward. Even though IoT devices bear a promise of enriching a task and *enhancing user convenience, it often becomes quite difficult for users to carry out the task simply because of vaguely defined interactions, and IoT platforms that are not cohesive, incoherent IoT systems that are security model centric instead of user centric. The direction of the next step of research is oriented on the design concentrating on people, personalization, and interaction simplification in order to increase user pleasure and effectiveness of the system. This review is a part of the ongoing initiation concerning the understanding of UX in the IoT.