Designing and psychometric evaluation of an Instrument to assess patient’s satisfaction from communication with dentist and dental care services based on SERVQUAL model
The psychometric evaluation of the designed instrument showed that it was a valid and reliable tool in Farsi for determining the level of patients' satisfaction with the quality of dental services received and communication with the dentist.
Authors
- Mahdia Gholami (ORCID: https://orcid.org/0000-0001-7734-3712)
- Ahmad Reza Shamshiri (ORCID: https://orcid.org/0000-0002-7170-0106)
- Arefeh Riyahi
- Kimia shariatzadeh
Institutions
- Tehran University of Medical Sciences (IR)
Publication Details
- Journal
- BMC Oral Health
- Published
- 2025-10-08
- DOI
- https://doi.org/10.1186/s12903-025-06864-9
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Tehran University of Medical Sciences and Health Services