Using interactive open textbook materials to tackle issues of intercultural communication in multi-cultural contexts

Language and culture, while closely related and best acquired together (Brooks, 1968), are often presented in textbooks in an oversimplified form, focusing on a few salient principles (Stockwell, 2018). However, in multicultural contexts, for migrants and refugees in particular to develop the language and cultural understanding they need, a more sophisticated approach is required. The focus of this study is a set of reusable resources in the form of an online open book for use in English for Academic Purpose (EAP) programmes. A collaborative approach is adopted through the use of authentic, interactive resources by using available technology to encourage active participation and the co-creation of materials. The wider use of Open Educational Resources (OERs) is indicative of the shift from traditional learning resources to more user-generated content fostering deeper individual engagement and personalized learning. By leveraging technological tools, this approach not only enhances accessibility and adaptability but also reflects the broader trend in Computer-Assisted Language Learning (CALL) towards more interactive and student-centred learning environments. The materials are evaluated using a three-stage approach: 1) critical comments from experts working through the materials. Appropriate improvements are then carried out and 2) group feedback is obtained from small groups of users representative of the target audience. Any necessary further changes are made and 3) larger scale use and evaluation of the materials is carried out. This systematic evaluation ensures that the resources are continuously refined to meet the evolving needs of learners, thereby supporting the ongoing transition in CALL towards more open, flexible, and collaborative educational practices.