Forms of Legal Protection for Consumers in the Perspective of Law Number 8 of 1999

Legal protection for consumers has the purpose of providing protection for consumers in Indonesia. Sometimes conflicts between business actors are based on things that were unexpected by consumers beforehand. The laws and regulations governing consumer protection in Indonesia explain that the term “consumer” is any person who uses goods/services available in society, either for the benefit of themselves, parents, family, or other life needs. Law Number 8 of 1999 concerning Consumer Protection provides various forms of protection for consumers through the determination of the rights of consumers, business actors, sanctions for violations and settlement of disputes between business actors and consumers.