Artificial Intelligence and the Management of Stakeholders’ Relationships in the UAE Construction Industry: A Survey Approach

This study identifies key construction industry stakeholders and defines the UAE's current stakeholder management practices. In addition, it aims to shed light on the potential benefits and challenges of using AI for stakeholder management and propose a framework for using AI in stakeholder management in the construction industry in the UAE. The study employs a mixed-methods approach, utilizing a survey for data collection. A sample of experienced managers with 10-15 years of experience in the UAE construction industry has been chosen for participation in the study. The results reveal that clients, such as real estate developers, drive projects forward, adhering to budget and quality standards. Stakeholder management in the UAE's construction industry emphasizes effective communication as a central practice. Implementing AI for stakeholder management in construction projects presents unique challenges, including ensuring data quality and availability, addressing privacy concerns, and potential inaccuracies. The researcher proposes a framework for integrating AI for stakeholder management based on two main dimensions: the process dimension and the technologies dimension.