The impact of human resource development on social capital dimensions and financial performance: a case study of companies active in IT

The present study aimed to identify the components of human resource development in order to improve the performance of Uzbek IT companies in two dimensions: social capital and financial performance. The type of research was quantitative-qualitative in terms of its purpose, application, and method, based on the method of data collection during 2020-2024 in IT companies in Uzbekistan. In the qualitative phase, by reviewing the literature and research background and talking to experts in the field of human resources and IT companies, the components of the two dimensions of social capital and financial performance were extracted, and then by forming a Delphi panel consisting of 15 experts in five rounds, the final components were identified. In the quantitative phase, 165 companies were selected based on the Morgan table. Sampling was carried out using the stratified sampling method. The results of structural analysis showed that all three dimensions have a significant role in the development of human resources of companies, and based on the T-test, the prioritization of all three dimensions was determined. Therefore, the results of the research showed that the components of the two dimensions of social capital and financial performance have an impact on human resource development, leading to increased knowledge and skills, improved attitude and motivation of employees, and consequently increased financial and operational performance of companies.