The crucial role of language interpretation services in patient safety and healthcare delivery

The NHS lacks adequate interpretation services, which poses a significant threat to patient safety for those with low levels of English language proficiency. Miscommunication, confidentiality breaches and clinical errors are common risks when trained interpreters are unavailable. This article argues that interpretation services should be a core element of the NHS patient safety agenda, rather than being limited to an equality, diversity and inclusion consideration. Policy recommendations and supporting evidence are provided, calling for urgent action to protect vulnerable patients from avoidable harm. Key proposals include the gold standard for interpretation services, which is an in-house, multidisciplinary model where qualified interpreters receive a minimum of 100 hours of specific healthcare-related training. This standard prioritises face-to-face interaction to ensure accurate communication and patient safety. Safe, effective care cannot be achieved without standardised interpretation support. By integrating interpretation services into patient safety priorities, the NHS can uphold its commitment to delivering safe, dignified and equitable care for all patients.