The impact of service convenience on improving inpatient services at Tk II Marthen Indey Hospital, Jayapura

Introduction: Service convenience is important for consumers or patients to utilize health services from a hospital. Marthen Indey Tk II Hospital, Jayapura, is a military hospital in the working area of ​​Kodam XVII/Cenderawasih, Jayapura. This study aims to determine the determinant factors based on the concept of service convenience (decision convenience, access convenience, transaction convenience, benefit convenience, and post-benefit convenience) that influence service patients (soldiers and civil defense civil servants and their families) to utilize health services in inpatient installations in Marthen Indey Tk II Hospital, Jayapura. Method: This research method is quantitative, with a questionnaire verification method. The number of samples in this study was 92 service patients at Tk II Marthen Indey Jayapura Hospital who had received inpatient services at Tk II Marthen Indey Jayapura Hospital using the saturated sampling method. Result: There is an influence of decision convenience and access convenience on the utilization of health services at the Tk II Marthen Indey Hospital, Jayapura inpatient installation, but transaction convenience, benefit convenience, and post-benefit convenience have no influence on the utilization of health services at the Hospital inpatient installation. Conclusion: Tk II Marthen Indey Jayapura Hospital management is advised to provide easier access to information and administration in inpatient installations and prioritize service patients in health services by the main tasks of Tk II Marthen Indey Jayapura Hospital.