Performance indicators of implemented digital solutions as a new quality assessment approach to passenger transportation by urban land electric transport

AIM: The work aimed to extend the existing quality assessment methods of passenger transportation by urban land electric transport by adding a new approach based on the performance indicators of the implemented digital solutions to provide of comfortable passenger services. METHODS: Quantitative and qualitative analysis of the quality of passenger transportation by urban land electric transport; arrangement of strategic transport plans to monitor the quality of public transportation services, and synthesis of research on the development of urban passenger transport by reliable scientific organizations and advisors. RESULTS: We verified the proposed new methods of quality assessment of passenger transportation by urban land electric transport and reviews the existing performance assessment methods of new parameters, including the assessment of smart fare payment tools; the introduction of smart transportation infrastructure and smart transport; the use of electronic waybills, and remote medical examinations of drivers. The proposed approach may be used to substantiate the performance improvement of the urban passenger transportation system following the implementation of policies and projects for the transportation digital transformation. CONCLUSION: The study results may be useful to employees of scientific, educational, and design entities, authorities, and local governments involved in the development and implementation of urban public transport development projects. They may be used to substantiate the performance and efficiency of digital solution implementation projects to improve passenger transportation.