Investigation of e-governance effectiveness and its role in enhancing governance transparency and trust

E-Governance is the use of digital technologies to enhance government operations, services, and communication with citizens. It is aimed at enhancing transparency, accountability, and public participation in governance. Through technology, e-governance develops trust and makes government practices more efficient, accessible, and responsive. It leverages a governance system that uses Information and Communication Technologies (ICT) and aims to create transparent, accountable, and efficient structures. However, its effectiveness in enhancing transparency and public trust is underexplored, especially in developing regions with infrastructure challenges and digital literacy gaps. To overcome these literature gaps, this examines the effectiveness of e-governance in promoting transparency and trust in public institutions. Perceived accountability (PA), perceived responsiveness (PR), perceived transparency (PT), and e-governance effectiveness (EGE) are independent variables of this research. Local government trust (LGT) is the dependent variable. It develops the hypothesis that influences the connection between the variables. Among the hypothesis, H3 is most suitable fo this research. The data were collected from quantitative surveys with public sector employees and qualitative interviews with government officials and stakeholders. A structural equation modeling (SEM) technique using AMOS software was utilized to validate the hypothesis connection between these variables. The findings of the analysis demonstrate a positive correlation between the adoption of e-governance tools and improvements in both governance transparency and public trust, although this impact is moderated by factors like political context, infrastructure quality, and digital literacy. Furthermore, the findings of the analysis underscore the importance of contextual factors in the success of e-governance initiatives and highlight the requirement for targeted policies to improve digital literacy and infrastructure. The investigation successful influence of e-governance on transparency and public trust, it requires other related factors such as the political context, infrastructure quality, and digital literacy. It underlines the necessity to focus on creating targeted policies in order to fulfill these challenges.