Lived Experiences of Family Members of Patients Admitted to the Intensive Care Unit at the Adult University Teaching Hospital, Lusaka, Zambia: A Phenomenological Study

Background Family members of patients in the Intensive Care Unit (ICU) play a crucial role in the care and support of their loved ones. Understanding their experiences, challenges, and needs is essential for providing effective family-centered care in the ICU setting. Objective The aim of this qualitative study was to explore the lived experiences of family members of patients admitted to the ICU at the Adult University Teaching Hospital in Lusaka, Zambia. Methods This qualitative study used in-depth interviews with 12 family members of patients admitted to ICU to gather their perspectives and experiences of having a family member admitted to ICU. Thematic analysis was used to identify notable patterns and themes within the narratives of the participants. Results Thematic analysis revealed four key themes: (1) emotional impact, (2) Communication challenges, (3) support systems, and (4) the healthcare system experience. Conclusion The findings highlight the importance of addressing the holistic needs of family members in the ICU. Strategies to improve communication by providing regular updates regarding the patient’s condition, provide adequate support, and involve family members in decision-making processes are essential for enhancing family-centered care. Implementing these strategies can lead to improved outcomes for both patients and their families in the ICU setting