Influence of Organizational Culture on Employee Motivation, Job Satisfaction, and Engagement in the Hotel Industry

This study explored the influence of organizational culture on employee motivation, job satisfaction, and engagement in the hotel industry of Negros Oriental, Philippines. Recognizing the hospitality sector's reliance on human capital to deliver service excellence, the research investigated how internal culture shapes critical employee behaviors and attitudes. A quantitative, descriptive-correlational design was employed, involving 205 hotel employees from various departments in Negros Oriental Hotel Resort and Restaurant Association Inc. Data were gathered using a structured questionnaire based on validated instruments and analyzed through statistical methods to identify relationships among key variables. Findings revealed that employees perceived a clear and consistent organizational culture across dimensions of artifacts, values, and assumptions. Both intrinsic and extrinsic motivations were high, though monetary rewards ranked slightly lower in importance. Job satisfaction was notably high in areas of interpersonal relationships and leadership, while compensation and promotion opportunities scored lower. Engagement levels were consistently strong, particularly in dedication and absorption. Results showed that organizational culture significantly influences employee motivation and job satisfaction, which in turn drive engagement. Notably, job position and clientele type were key demographic and organizational variables affecting cultural perception and engagement. On the contrary, years of service negatively affected motivation, highlighting the need to reinvigorate long-tenured staff. The study concluded that a supportive and value-driven organizational culture enhances employee outcomes. It recommends strengthening culture promotion, improving HR strategies, and tailoring engagement efforts across departments. These findings provide actionable insights for hotel managers aiming to improve employee experiences and organizational performance in the hospitality sector.