How to use agenda-setting: a communication tool to enhance appointment efficiency
Agenda-setting is a practical tool that can be employed by the veterinary team to enhance appointment efficiency, reduce the occurrence of late-rising client concerns, meet client expectations, and enhance client satisfaction.
Authors
- Natasha Janke (ORCID: https://orcid.org/0000-0002-2999-8287)
- Katja A. Sutherland
- Jane R. Shaw
Institutions
- University of Guelph (CA)
- Colorado State University (US)
Publication Details
- Journal
- Journal of the American Veterinary Medical Association
- Published
- 2025-10-03
- DOI
- https://doi.org/10.2460/javma.25.06.0377
- Primary Topic
- Veterinary Practice and Education Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00