Self sovereign identity in e-governance: blockchain solutions for fintech compliance and citizen-centric financial services

Abstract With the growing technology, population and public services, there is a need for efficient transactions with safety and security in e-governance applications. This study proposes a blockchain supported e-governance digital identity management framework incorporated with gig-economy strategy and service innovation tools that could enhance the existing e-governance process. The proposed conceptual model is validated through expert interviews and fuzzy logic. The process is comprehensive and involves applying the opinions of experts, as well as confirming the rules used for the fuzzy inference system through a questionnaire to obtain a more profound understanding of opinions. The result of the fuzzy logic algorithm indicates that to ensure the individuals’ identity is safe and secure, the e-governance applications must integrate blockchain technology, and to make identity management more efficient, there needs to augmentation of service innovation and the gig-economy model. Based on the result of this study, the academicians need to focus on new theoretical and conceptual frameworks in enhancing the usage of blockchain technology integrated with the latest technologies such as AI, ML and Metaverse. The government needs to understand that bringing innovative service models and incorporating the gig economy could help in determining secure and cost-effective transactions, and can be used for framing the models in other industries. The proposed model yielded the highest efficiency scores and better results compared to the existing models in the literature in terms of enhanced productivity and performance. Compared to other studies, this study emphasizes the importance of managing resources through the gig economy, and frequent innovations with secured blockchain would result in enhanced transactions.