Determinants of Patient 
Satisfaction in the 
Mohalla Clinics: A 
Primary Study of the 
Basic Health Care 
Initiative in Delhi, India

Mohalla clinics (MCs) have substantially changed Delhi’s primary health care delivery. It has significantly affected access to primary health care services, especially for people with low socio-economic status (SES). This study provides a pragmatic analysis of the viability of the MCs and patient satisfaction in these clinics. For this study, primary data from 100 sample patients have been collected through a stratified random sampling method. To analyse the viability of the MCs, a strengths, weaknesses, opportunities and threats (SWOT) analysis has been performed, and to uncover the factors affecting patient satisfaction, a logistic regression model is employed. Results suggest that MCs have appeared to be a viable option for people with low SES due to several positive aspects. Factors influencing patient satisfaction were the distance of the clinic from the patient’s house, satisfaction with the doctor’s service, the area of living of the patient, access to the clinic’s services, and availability of service at zero cost. However, policy intervention is necessary in domains like insufficient medical staff, lack of infrastructure and the need for identity proof for treatment.