Agile healthcare: The role of information technology ambidexterity and human resource practices fostering workforce agility and job performance

Workforce agility is critical in the healthcare sector to navigate uncertainties and sudden changes in clinical environments, contributing significantly to job performance. However, specific factors contributing to agility in healthcare remain mainly unknown. This study investigates the impact of information technology ambidexterity and human resource practices on workforce agility. One hundred thirty-eight medical professionals from Peru participated in the study. Partial least squares structural equation modeling (PLS-SEM) was employed. The results indicate that information technology ambidexterity and human resource practices positively affect workforce agility. Furthermore, workforce agility mediates the effects of information technology ambidexterity and human resource practices on job performance. These results also suggest that healthcare organizations in Peru should not only invest in information technology ambidexterity and enhance human resource practices but also actively foster workforce agility to positively impact medical professionals' job performance. • Workforce agility formative model successfully validated for the healthcare sector. • PLS-SEM validated relationships among information technology ambidexterity, human resource practices, and job performance. • Self-organization, collaboration, and iteration were identified as key dimensions in the workforce agility formative model. • Workforce agility mediates the effects of human resource practices and information technology on job performance.