Satisfaction and usability of e-referral among physicians and health information management technicians in Muscat Governorate, Oman

This study expands current knowledge on e-referral systems by shedding light on their usability, satisfaction levels of users, and challenges encountered within the public healthcare system in Oman. Results underscore the necessity for tailored strategies to improve system functionality and enhance user experience, paving the way for more efficient healthcare processes.Implications for health information management practice:The study underscores the critical role of physicians and HIM technicians in optimising the functionality and usability of e-referral systems. Given these findings, various targeted interventions such as enhanced training programs and increased stakeholder engagement in system design are essential. These measures could improve system adoption, streamline referral workflows and ultimately contribute to more efficient and coordinated patient care within Oman's public healthcare sector.