Digitalisation Performance Measurement: Quantifying the Impact Through a Bibliometric Exploration Using VOSviewer and RStudio Bibliometrix

Organisations have increasingly embraced digital technologies in the past 20 years, yet there is a dearth of research on measuring the performance of digitalisation. This paper seeks to provide a comprehensive analysis of the changing trajectory, emerging areas of research and intellectual framework using bibliometric methods. The Scopus database from 2007 to 2023 was scanned to retrieve academic papers on the subject. Out of 1,667 identified articles, 67 were selected for analysis using the VOSviewer[Formula: see text] and RStudio Bibliometrix software packages. The research selected 67 articles for inclusion in the dataset based on three criteria: their explicit use of Digitalisation Performance Measurement (DPM), their description of digital-related KPIs and their assessment of structured methodologies for evaluating digital initiatives. The selection procedure included two independent evaluators, guaranteeing reliability and reducing selection bias. A consensus was achieved via brainstorming sessions, yielding a coefficient of 0.81, indicating substantial agreement among the experts. The results indicate that over the past two decades, there has been a significant increase in research on the digitalisation of manufacturing and SMEs’ digital transformation during crises. The findings show a steady increase in citations and publications, indicating DPM’s importance as an academic platform for advancing knowledge in environmental sustainability and business strategy. This study is the first bibliometric analysis of the DPM of documents published in the Scopus database. The study seeks to comprehend the enduring impact of DPM through the analysis of bibliometric data, emphasise previous patterns and investigate potential future trajectories. The study employs a concentrated approach to examine the bibliometric literature on DPM, uncovering the swift expansion of research on the adoption of digital technology and its impact on organisational performance metrics.